KYC Requirements Explained

To provide a secure and legally compliant gaming environment, our platform strictly follows Know Your Customer (KYC) protocols and Anti-Money Laundering (AML) regulations. This guide outlines the key requirements, processes, and limitations associated with user identity verification.

Introduction to AML Laws

KYC procedures are an integral part of global AML laws designed to:

Prevent money laundering and terrorism financing
Ensure legitimate financial transactions
Protect users and the platform from fraud and identity theft

Our procedures align with international standards, including FATF recommendations and regional gaming regulations.

Legal Age and Identity Proof

All users must meet the minimum legal age (usually 18 or 21 depending on the jurisdiction) and provide valid identification. Accepted documents include:

National ID card or passport (must be valid and unexpired)
Driver’s license (with visible photo and birthdate)
Other government-issued ID (as permitted by local law)

Accounts registered by underage individuals will be closed immediately.

When KYC Is Mandatory

KYC verification becomes mandatory under the following conditions:

Before processing any withdrawal
Upon reaching specific deposit or wagering thresholds
If suspicious or unusual behavior is detected
Random verification checks initiated by our compliance team
When modifying personal or payment information

Document Review Period

Submitted documents are typically reviewed within 24–72 hours. However, processing time may vary based on:

Volume of requests
Quality and clarity of submitted documents
Manual verification needs for high-risk profiles

Users will be notified of any delays or additional requests.

Limitations Without Verification

Users who fail to complete KYC verification may face account restrictions such as:

Inability to withdraw funds
Suspension of promotions or bonuses
Temporary or permanent account lock
Reporting to regulatory bodies (if required)

Data Collection Justification

We only collect personal information essential for:

User identity verification
Fraud and money laundering prevention
Legal compliance with licensing authorities

Collected data is securely stored and encrypted in accordance with GDPR and local data protection laws.

Information Sharing Limits

We respect user privacy and never share KYC data with third parties unless:

Required by law or regulatory authorities
Necessary for legal investigations
Mandated by licensing compliance audits

We do not sell or disclose personal information for marketing purposes.

Exceptions and Exemptions

In some cases, KYC exemptions may apply:

Low-value, low-risk accounts may not require full documentation
Players from jurisdictions with alternative verification systems
Accounts used solely for demo or non-monetary purposes

Such exceptions are reviewed and approved internally by the compliance department.

Periodic KYC Updates

KYC data may be periodically re-verified to ensure accuracy and compliance. Users may be asked to:

Submit updated documents
Confirm address or payment method changes
Revalidate identity if suspicious activity is detected

Failure to respond may result in temporary account suspension.