FAQ

Do I need to complete KYC verification?

Yes, completing KYC (Know Your Customer) verification is a mandatory step at Kinghills. This process ensures your identity and helps prevent fraud, money laundering, and underage gambling. You may be asked to upload documents such as a valid ID, proof of address, and payment method verification. Completing KYC also enables faster withdrawals and full access to all features.

Are there limits on how much I can withdraw?

Yes, withdrawal limits apply depending on your account status, chosen payment method, and VIP level. For standard users, daily, weekly, or monthly limits may be in place (e.g., €5,000 per week). VIP members often enjoy higher or even unlimited withdrawal caps. You can check your current limits in your account settings or by contacting customer support.

Is there a loyalty program?

Kinghills offers a structured loyalty program designed to reward frequent and long-term players. Benefits may include cashback offers, exclusive bonuses, personal account managers, higher withdrawal limits, and faster payouts. Loyalty points are typically earned by wagering on games and can be exchanged for rewards or bonuses.

How do free spins work?

Free spins are promotional offers that allow you to play specific slot games without spending your own money. Any winnings from free spins may be subject to wagering requirements unless otherwise stated. Free spins can be part of a welcome package, ongoing promotions, or rewards within the loyalty program.

Can I change my currency?

Yes, you can select your preferred currency when registering your account. After registration, changing the currency may require contacting customer support. Note that using multiple currencies across different payment methods may cause minor exchange fees or conversion delays.

Does Kinghills offer sports betting?

Depending on your region, Kinghills may provide a dedicated sportsbook section alongside casino games. This allows players to place bets on a wide range of sports events, including football, tennis, basketball, and esports. Check the main menu or promotions page to see if sports betting is available in your area.

How do I close my account permanently?

To permanently close your account, go to the responsible gaming or account settings section and select the “Close Account” option. Alternatively, you can contact customer support with a formal request. Please note that this action is irreversible, and any remaining funds should be withdrawn beforehand.

Are live games fair and regulated?

Absolutely. All live dealer games at Kinghills are hosted by licensed providers and streamed from certified studios. The games are regulated by independent authorities and tested for fairness using real-time monitoring and audit trails. Professional dealers and RNG (Random Number Generator) technology ensure transparent gameplay.

What are the most recent promotions?

Kinghills updates its promotions regularly. The latest offers may include deposit bonuses, free spins, reload bonuses, tournaments, cashback events, and seasonal promotions. You can find the most up-to-date promotions in the “Promotions” tab or by subscribing to the casino’s newsletter.